Optimal aftersales services increase customer loyalty. A customized and cost-optimized service strategy for logistics is our objective.
The aftersales services sector has become immensely important. It is essential for customer satisfaction and generally makes a major contribution to a company’s profits.
An optimal service portfolio is the prerequisite for good relationships with customers. The deciding factor for many customers these days is good service. Constant operational readiness leads to higher revenue especially when it comes to capital goods. Gaps in service and non-existent service on the other hand put products at a competitive disadvantage.
The high availability of spare parts is a significant challenge for customer service. Businesses have to align their service networks with the conditions at hand (such as customers, market, logistics performance). Therefore, innovative solutions are required at all process levels.
Benefits of a service strategy
As a supply chain consultancy 4flow consulting works out service strategies for clients that meet market and customer requirements. The top priority is finding an optimal combination of service level, inventory costs and supply chain costs. Service strategies developed by 4flow consulting have resulted in:
- Service products tailored to customers and markets
- Cost-efficient service for specific networks
- Integrated systems for planning, managing and measuring performance
- Optimized inventory maintenance (optimum of availability and inventory level)
Solutions from 4flow
4flow has experience in all areas of aftersales services. Developing a service strategy begins with determining specific market requirements. While considering local specifications, 4flow consultants develop a global range of service products. The strategy includes global pricing for spare parts, services, and service contracts along with global repair strategies.
Global logistics network design and spare parts management belong to 4flow’s fields of expertise. 4flow is also a competent partner when outsourcing logistics and repair services for both strategic and operational matters.