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4flow consulting assists companies in modifying their spare parts logistics network in regard to performance and cost, as well as in re-designing it.
The Challenge
After-sales as part of the production strategy often contributes substantially to the companies output. Common goals in this area are to increase customer retention, to identify potentials and to generate new production ideas. Here spare parts logistics plays a key role.
 - Areas of conflict in the spare parts logistics
Efficient logistics structures and processes guarantee that parts are widely available, short delivery times, solid processes, and a high profitability. A wider diversity of parts and random demand are especially challenging topics.
Our Approach
4flow consulting accomplishes the complete planning of spare parts logistics. We begin by assessing customer demand and demand behavior, the logistics performance already achieved, and the existing structures and processes. On this basis, 4flow consulting develops and evaluates alternative systems. An optimized spare parts logistics is achieved by developing processes and the required IT.
 - Assessment of strategic potential (example)
Sustainability is achieved by implementing a continuous optimization of structure and product range.
Results
- Improvement of the delivery service level to the best-practice level,
- improved service increases turnover in after-sales,
- optimization of product range leads to lower inventory,
- reduction of express shipments,
- optimization of total logistics cost.
Return to overview Processes & Structures.
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